Refund & Returns Policy

Last updated: November 3, 2026

Thank you for shopping at Get My Custom. We sell personalized gifts and custom apparel that are made to order (including print-on-demand) for United States addresses. Because each item is produced from your design after checkout, return rules differ from non-customized stock.

Support: hello@getmycustom.com · Contact
Operator: Get My Custom · Sacramento, CA 95814

Note: Official Settings → Policies → Refund may still be empty until hand-pasted. This Online Store page is the interim published copy.

Made-to-order items (change of mind and fit)

Items are printed or made after you order. Once production has started, we do not accept returns or exchanges for change of mind, wrong size chosen at checkout, color/style preference, or dislike of a design that matched your preview. Please use each product’s size chart and preview carefully before you pay.

Cancelling before production

You may ask us to cancel an order that has not yet entered production. Email hello@getmycustom.com as soon as possible with your order number. After production has started, cancellation is usually not possible.

Defects, damage, and our errors

Contact us within 30 days of delivery if your item arrives damaged in transit, misprinted or otherwise defective, missing items, or the wrong product/size versus what you ordered (our fulfillment error). Include your order number, a short description, and clear photos when relevant. We typically respond within 1–2 business days. After review, we will offer a replacement or a refund at our discretion.

Wrong item / our error

If we shipped the wrong product or size versus your order, we will arrange a replacement or refund. If we ask you to send the item back, we provide a prepaid return label.

Lost in transit

If tracking shows no useful movement for about 15 business days after the order ships, or the carrier marks the package lost, contact us. After claim review, we will replace or refund.

How to start a return (RMA)

Email hello@getmycustom.com with your order number, reason, and photos (for quality issues).
Wait for our RMA decision before sending anything back.
Do not return a package without approval. Unapproved returns may be refused or not refunded.
If we approve a return, we will email instructions (and a prepaid label when the case is our defect or our error).

Refund timing

Approved refunds are issued to your original payment method. We usually process approved refunds within 5–10 business days after we receive and inspect an approved return, or within 5–10 business days after we approve a no-return refund. Your bank or card issuer may take additional time to post the credit.