Shipping Policy
Last updated: November 3, 2026
Get My Custom ships made-to-order personalized gifts and custom apparel to addresses in the United States, including Alaska, Hawaii, and Puerto Rico.
Support: hello@getmycustom.com · Contact
Note: Official Settings → Policies → Shipping may still be empty until hand-pasted in Admin. This Online Store page is the published interim copy. Rates and availability shown at checkout when you pay always control the order.
Where we ship
United States only. International destinations are not offered at this time. Checkout shows the rates available for your address.
Production time vs shipping time
These are two separate clocks:
- Production — We make your item after payment clears (print-on-demand / made to order).
- Shipping — Carrier transit starts after your order ships (after production handoff).
Production usually takes 2–5 business days.
Shipping times below are business-day estimates after the order has shipped. They are not guaranteed delivery dates. Weekends, holidays, carrier delays, and remote addresses can add time.
US shipping methods
At checkout you may see these method names:
- Standard Shipping — $5.99 USD — usually 5–8 business days after the order ships
- Expedited Shipping — $12.99 USD — usually 2–4 business days after the order ships
- Free Standard Shipping — $0.00 — same transit estimate as Standard Shipping
Free Standard Shipping applies when the payable merchandise subtotal at checkout is $50.00 USD or more (the amount due for goods after discounts, before shipping and taxes, as shown at checkout). Below that threshold, checkout typically shows paid Standard and Expedited options.
Rates and availability are always those shown at checkout when you pay. Alaska, Hawaii, and Puerto Rico use the same method names and prices as the continental United States.
Order processing
Orders enter the production queue after successful payment. Peak seasons, quality reprint checks, or files we cannot print as submitted can extend production. We will contact you if we cannot produce your design. We typically respond to order questions within 1–2 business days.
Tracking
When tracking is available, we send it by email and/or your customer account. Carrier scans can lag behind the ship event. If tracking has not moved for an unusual period after the estimated transit window, email hello@getmycustom.com with your order number.
Delivery problems
You are responsible for a complete, deliverable US shipping address. If a delivery fails because of an address error you provided, you may be responsible for the cost of reshipment.
For damage or loss in transit, contact us with your order number and photos (for damage). Remedies follow our Refund policy: /pages/refund-policy